Proactively reach users with Push and In-App messages.
It's never been easier for users to close your app and use another. Engage them with highly personalized push notifications based on their usage and device details.
Communicate directly with customers through in-app chat or questionnaire, and view the statistical analysis of customers’ feedback to help make more informed product decisions, while keeping support and engineering efforts aligned.
Prioritize and segment issues with rich customer profiles, detailed device data and in app activity to provide an enhanced experience resulting in reduced churn.
1 in 5 mobile users is looking for help. Use preventative FAQs to deflect up to 98% of incoming support tickets while keeping agent headcount low. (Based on a 2015 CS30 Labs study analyzing 50 million devices over a 6 month period).
Easily solicit product feedback through two way in-app chat so you know if you're investing resources in the highest customer priorities.
Rest easy knowing CS30 is already trusted by some of the biggest brands worldwide to power more than 50 million devices daily.
Breadcrumbs and important device data help you quickly see which sequence of events led to an error, so you spend your time fixing rather than diagnosing.
Funnel your most passionate customers to the app stores, while re-directing disgruntled users to provide feedback in a private channel.
Communicate directly with your customers through in-app chat to help make more informed product decisions.
1 in 5 mobile users is looking for help. Use preventative FAQ's deflect up to 98% of incoming support tickets while keeping agent headcount low. (Based on a 2015 CS30 Labs study analyzing 1.3Bn devices over a 6 month period).
Give passionate customers a place to vent and get their problems solved. Once ready, send them to the app store for glowing 5-star reviews.
Prioritize and segment issues with rich customer profiles, detailed device data, and in-app activity.
“With Elva, we have been able to know more about our players and interact meaningfully with them, strengthening our ability to provide them with the best experience possible.”
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